Job Overview: The Ambulatory Pharmacy Services Manager is accountable for planning, organizing, managing and coordinating retail pharmacy activities that support the timely, accurate and cost-effective provision of medications to patients. This person also assists in the development of goals for the Pharmacy department and works with other managers and key individuals such as physicians, nurses, and others to accomplish these goals. Job Requirements: Bachelor's Degree in Pharmacy Pharmacist State license or eligible for licensure in state 3-4 years experience Management Job Responsibilities: Ensures all retail pharmacies meet state and federal regulations Develop and employ current and future growth opportunities. Other Job-Related Information: Direct Report FTEs = 10-19 Indirect Report FTEs = 0-2 The Ambulatory Pharmacy Services Manager has to be a self starter that is able to see, question, understand, evaluate, formulate and follow through on strategies for consistently improving retail pharmacy operations across the TriHealth system. Retail services are critical to patient care, provide significant margin, are continually expanding thus creating issues that are complex and dynamic requiring on-going focused management.4) Pharmacy leadership experience required, with formal leadership training or supervisory experience preferred. KNOWLEDGE AND ATTRIBUTES: Knowledge of contemporary hospital/clinical practice and service. Knowledge of and proficiency with retail pharmacy operations and regulatory compliance. Knowledge of computers (word processing etc.), technology, and automation systems. Strong written and verbal communication skills. Ability to interact constructively with superiors, peers, and support personnel. Ability to define departmental or program problems/needs and associated solutions. Strong project and change management skills. Personal leadership qualities and business acumen essential to operate effectively within the institution and advance the profession and practice of pharmacy. Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Rarely Lifting <10 Lbs - Occasionally Lifting 50+ Lbs - Rarely Lifting 11-50 Lbs - Occasionally Pulling - Rarely Pushing - Rarely Reaching - Rarely Reading - Consistently Sitting - Frequently Standing - Frequently Stooping - Rarely Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Consistently Leadership Performance Standards TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: Achievement of Annual Pillar Goals: 1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance Leadership Competencies: TriHealth Way of Leading TriHealth Way of Serving Transformation Change Drive for Results Build Organizational Talent Leadership Tactics: Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. Regularly Round on Team Members, using questions from the rounding log. - 25 or fewer team members = monthly - 26-50 team members = every other month - 51+ (and optional team members) = quarterly Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. Model, coach and validate team members' use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care. |