The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.  Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.  RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines.  Verify the guest flight itinerary and 
• number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags. 
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage. 
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must possess excellent verbal and written communication skills. 
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the RAC desk.  
• Uphold clients guest service guidelines and values. 
• Need to be able to manage payments (credit card) received from guests 
• At end of shift ensures that all excessive cages are removed by ASIG.
• Answer telephones and guest questions. 
• The ability to manage simple addition.